A refuge provides a safe, secure and confidential environment for women and their children fleeing domestic abuse.

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Our Refuge Area

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A refuge provides a safe, secure and confidential environment for women and children fleeing domestic abuse. Women and children within refuge are fully supported throughout their stay by experienced and trained Family Support Workers who understand the issues and effects of domestic abuse. They provide emotional and practical support and will assist the woman to find suitable and safe accommodation.

Women and their children who are currently experiencing and escaping domestic abuse may request refuge accommodation.

If you are experiencing domestic abuse and want to discuss refuge accommodation or you want some advice on your options contact the:

All Wales Domestic Abuse and Sexual Violence Helpline on 0808 80 10 800
This is a free phone number and can be accessed 24hrs a day, seven days a week.

Before you can access refuge you will need to speak to a member of our access team who operate a confidential service and respect your privacy. They will ask you a number of questions to identify if our refuge accommodation is suitable for your needs.

Once it has been identified that refuge is right for you we will arrange to get you and if appropriate your children into refuge as safely as possible. You will be provided with advice on what to bring with you. These items will include identification, medication, clothing, food, money and bank account details. If you are planning to leave, you will need to make sure that you are as safe as possible and do not come to any harm whilst you are leaving your home. Often women will arrive with nothing or very few possessions. We can offer emergency supplies such as clothes, food, toiletries and nappies etc.

On admission you will be met by a support worker who will allocate you a room and show you around the refuge. During your stay we will help you to apply for benefits and any other arrangements you will need to make, e.g. registering with a new doctor or new schools for your children. We can offer budgeting and benefit advice and support to access legal advice and accompany you to court if needed.

The refuge team are experienced support workers who will help you to settle in and understand the trauma you have experienced. The team understand what has been going on in your lives and provide you with support to plan for your future. They will not judge you or tell you what to do – they want you to decide on your future and will offer you the space and support to make your own choices. You can stay as long as you need to find alternative accommodation or arrangements.

During your stay at refuge you will be supported by the Family Support Worker to obtain suitable, safe accommodation to move on from refuge. Short term support can be provided to settle into your new property so you feel confident to deal with things independently. Additional support can be provided either through our Floating Support Team or another appropriate support organisation, our support workers can assist you in applying for additional support.

Posted on: November 13, 2013

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