Volunteer counsellor service

The volunteer counsellor provides a free therapeutic service to our clients. The aim is to create a secure and confidential space for individuals to work through any difficulties they may be experiencing in a positive and non-judgemental manner. This service has a proven record in bringing about positive change in our clients lives, so they can better manage their feelings and relationships, enhance their well-being and lead lives with greater resilience and resources. 


Essential Requirements for Volunteer Student Counsellor

  • The student should be studying to achieve at the minimum level a diploma in counselling or psychotherapy, but could be a bachelor’s degree, master’s degree or doctorate in counselling or psychotherapy.

  • The counsellor will be a member of the BACP/UKCP and be in the process of or have been awarded a recognised counselling or psychotherapeutic qualification by a learner or educational provider.
  • The counsellor will agree to keep abreast of, be informed by the latest developments, and research in the counselling and therapy environment.
  • The counsellor will source and arrange regular clinical supervision and share the details of the arrangements with WA-RCT.
  • The counsellor will be bound by the framework of Ethical Practice as published by BACP/UKCP and conduct their counselling practice in accordance with their standards of professionalism and competency.
  • The counsellor will be committed to working with individuals with empathy, honesty and in a non-judgemental and respectful manner. They will have regard for the need to build a trusting working relationship and to working therapeutically with the women in a way that offers the women the opportunity to build self-esteem, to cope with transitions and challenges, offer solutions, builds relationships and develops self-awareness, resilience.
  • The counsellor will be aware of the remit of their role, their responsibilities and seek to maintain an appropriate work-life balance in order to cope with and manage the demands of counselling and the specific service user group.
  • The counsellor will comply with WA-RCT policies around confidentiality, data protection, safeguarding and any others deemed necessary to the counsellor role.
  • The counsellor will complete assessment, outcomes and evaluation forms for all clients and will submit monitoring and evaluation client returns to the volunteer & training coordinator regularly.
  • The counsellor will keep appropriate records and notes of counselling sessions and will supply appropriate information to statutory agencies if requested, for example, safeguarding or legal proceedings.
  • The counsellor will make an appropriate counselling contract with the client and conduct regular therapeutic reviews with the client.
  • The counsellor will make appropriate referrals to agencies such as safeguarding, mental health, refuge and housing support as necessary and will at all times pass on any disclosures from clients relating to the safeguarding of children and vulnerable adults as soon as possible.


Conditions of Service for Volunteer Student Counsellor


  • All volunteers are reimbursed reasonable expenses, such as travel, up to £10 per day.
  • A DBS check will be needed for all volunteers who work directly with women prior to starting with the service.
  • Insurance: volunteers are covered by Women’s Aid liability insurance.

How to become a Volunteer Student Counsellor

To discuss a placement further contact our Volunteer Coordinator, Michelle Naughton on 01443 400791 or via email [email protected]