News / Events Join our out of hours team Vacancy - Out of hours worker 24 hours a week / evenings + weekends Actual salary for 24 hours per week is £ 11,856 per annum Temporary until September 2021 Women's aid RCT is a forward thinking, innovative organisation. We are looking to recruit a highly motivated individual to work within our out of hours team. The post The post holder will provide evening and weekend staffing at our Intake and Assessment Refuge. The role supports our aim to provide a clean, safe and secure living environment for women and their families who are fleeing domestic abuse. This position involves lone working, however WA-RCT has two ‘out of hours on call teams’ with whom the post holder will be in contact with throughout their shift. Responsibilities include Undertaking initial assessments with individuals seeking refuge Welcoming new residents into refuge Answering residents’ queries. Performing light housekeeping duties, such as cleaning of communal and office areas and laundry. Administrative duties as required. Ensuring the health, safety and security of residents, addressing any breaches of security according to WA-RCT policy and procedures Providing a reception service, controlling and monitoring access for tenants and their visitors. Dealing with any emergency situation arising at the projects in an appropriate manner according to WA-RCT policy and procedures and in conjunction with our out of hours on call support teams. Completing risk assessments with clients and regularly update these. GENERAL RESPONSIBILITIES All staff have a responsibility to work with colleagues in maintaining service delivery. Attend meetings as necessary Participate in support/supervision system To represent Women's Aid in RCT and to promote its ethos; to work in a positive way and to feed back fully to the organisation. Contribute to the Annual Report Undertake training to update skills in line with Women's Aid in RCT Training and Development Policy To maintain anti-oppressive and anti-discriminatory work practices. Abide by Women's Aid in RCT’s confidentiality policy. It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and are aware that tasks which are not specifically covered in their job description may have to be undertaken. It is a requirement of WA-RCT that its employees are aware of and conform to legal requirements in all activities. Implicit in this is that all staff conform to the appropriate standards in terms of Health and Safety, and work to the highest standards of business ethics. PERSONAL SPECIFICATION : ESSENTIAL DESIRABLE Skills and Abilities The ability to work on own initiative, as well as part of a team Excellent verbal and written communication skills Excellent IT skills Reception/Customer Service Skills Ability to speak Welsh Ability to speak ethnic language Experience Experience of working in a supported housing environment The ability to respond in a calm and composed manner to emergencies and crisis situations. Office procedures and systems Knowledge & Understanding Confidentiality A knowledge of supported housing issues. Basic awareness of Health and Safety and personal safety issues Of Domestic Abuse and its effects on women and children. Equal Opportunities Other Ability to work flexibly and to work bank holidays How to apply Please complete the application form and return to Eirlys Young at [email protected] Closing date for applications is Monday 19th April with interview taking place on 22nd April.