Vacancy - Out of hours worker

24 hours a week / evenings + weekends

Actual salary for 24 hours per week is £ 11,856 per annum

Temporary until September 2021

Women's aid RCT is a forward thinking, innovative organisation. We are looking to recruit a highly motivated individual to work within our out of hours team.

The post 

The post holder will provide evening and weekend staffing at our Intake and Assessment Refuge.  The role supports our aim to provide a clean, safe and secure living environment for women and their families who are fleeing domestic abuse.  This position involves lone working, however WA-RCT has two ‘out of hours on call teams’ with whom the post holder will be in contact with throughout their shift.

Responsibilities include

Undertaking initial assessments with individuals seeking refuge 

Welcoming new residents into refuge

Answering residents’ queries.

Performing light housekeeping duties, such as cleaning of communal and office areas and laundry.

Administrative duties as required.

Ensuring the health, safety and security of residents, addressing any breaches of security according to WA-RCT policy and procedures

Providing a reception service, controlling and monitoring access for tenants and their visitors.

Dealing with any emergency situation arising at the projects in an appropriate manner according to WA-RCT policy and procedures and in conjunction with our out of hours on call support teams.

Completing risk assessments with clients and regularly update these.




All staff have a responsibility to work with colleagues in maintaining service delivery.

Attend meetings as necessary

Participate in support/supervision system

To represent Women's Aid in RCT and to promote its ethos; to work in a positive way and to feed back fully to the organisation.

Contribute to the Annual Report

Undertake training to update skills in line with Women's Aid in RCT Training and Development Policy

To maintain anti-oppressive and anti-discriminatory work practices.

Abide by Women's Aid in RCT’s confidentiality policy.

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied.  All employees are therefore expected to work in a flexible way and are aware that tasks which are not specifically covered in their job description may have to be undertaken. It is a requirement of WA-RCT that its employees are aware of and conform to legal requirements in all activities.  Implicit in this is that all staff conform to the appropriate standards in terms of Health and Safety, and work to the highest standards of business ethics.








Skills and Abilities

The ability to work on own initiative,

as well as part of a team


Excellent verbal and written communication skills


Excellent IT skills

Reception/Customer Service Skills



Ability to speak Welsh

Ability to speak ethnic language





Experience of working in a supported housing environment


The ability to respond in a calm and composed

manner to emergencies and crisis situations.


Office procedures and systems

Knowledge & Understanding



A knowledge of supported housing issues.


Basic awareness of Health and Safety and personal safety issues


Of Domestic Abuse and its effects on women and children.





Equal Opportunities


Ability to work flexibly and to work bank holidays




How to apply

Please complete the application form and return to Eirlys Young at [email protected] 

Closing date for applications is Monday 19th April with interview taking place on 22nd April.