What is refuge?


A refuge provides a safe, secure and confidential environment for women and children fleeing domestic abuse. Although every woman in refuge have had very different experiences what unites everyone is a shared need to have somewhere safe to stay whilst fleeing domestic abuse. During your time in refuge you will be fully supported by experienced and trained ‘Family Support Officers’ who understand the issues and effects of domestic abuse. Our team provide emotional and practical support and will assist the you to find suitable and safe accommodation.

Who can go into refuge?

Women and children currently experiencing and who wish to escape domestic may request refuge accommodation. If you are experiencing domestic abuse and want to discuss refuge accommodation or you want some advice on your options contact us our team are available 24 hours a day, seven days a week.

Once you decide refuge is for you

Before you can access a refuge you will need to speak to a member of our Access Team who will speak to you in confidence . They will ask you a number of questions to identify if our refuge accommodation is suitable for your needs. Once it has been established that a refuge is right for you, we will arrange to place you and your children, if appropriate, into our refuge as quickly and as safely as possible.

What will you need to bring with you?

You will also be given advice on what to bring with you. These items will include

  • identification
  • medication
  • clothing
  • food
  • money and bank account details.                                                                                                              

If you are planning to leave home, you will need to make sure that you are as safe as possible and do not come to any harm whilst you are in the process of leaving. Quite often, some women will arrive with nothing or very few possessions. In these cases we can offer emergency supplies such as clothes, food, toiletries and nappies etc.

During your stay in refuge

On admission you will be met by a support worker who will allocate you a room and show you around the refuge. During your stay we will help you to apply for benefits and any other arrangements you will need to make, e.g. registering with a new doctor or a new school for your children.

The refuge team are experienced support workers who will help you to settle in and understand the trauma you have experienced. The team fully understand what has been going on in your life and will provide you with support to plan for your future. They will not judge you or tell you what to do - they want ‘you’ to decide on your future and will offer you the space, support and advice to make your own choices.