Administrative assistant volunteer

Mar 22, 2022 | Volunteer News

Administrative assistant volunteer

Do you want to develop your administrative skills or do you already have experience of working in a busy office environment? If so, then we have the role for you. We are looking for friendly and non – judgemental individuals, who are confident at using the telephone to support our team with general admin duties team in our offices.

Role Purpose:

To support the team by undertaking the administrative tasks of the office in an efficient and effective manner.


Main Duties and Responsibilities:

  • To take initial enquiries directing to the appropriate person
  • To be first point of contact via telephone and in person, taking queries as appropriate
  • To help create a friendly and welcoming environment by meeting and greeting service users and making tea/coffee as required
  • Update OASIS on information received
  • Ensure office is tidy, keeping notice boards, information etc. up to date
  • To be aware of child and adult protection issues and reports these to the Management Team, Volunteer Mentor Coordinator, or member of staff as appropriate
  • Familiarise yourself with RCTDAS policies


  • Respect for the confidentiality and self-respect of service users
  • To be friendly and approachable
  • Knowledgeable and understanding of (or ability to learn) domestic abuse and the effects on women and children
  • Have the ability to work well within a team but also to use your own initiative
  • Good communication skills
  • Organisational and admin skills


  • To attend regular supervision
  • To operate within and observe RCTDAS policies and procedures
  • To represent RCTDAS in a professional manner, to promote its ethos and work in a positive way
  • To maintain anti-oppressive and anti-discriminatory work practices


  • To participate in identified training
  • Skills development in support work
  • An opportunity to contribute to the services provided by RCTDAS
  • Reimbursement of out-of-pocket expenses in line with the RCTDAS Volunteer Policy



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