Administrative assistant volunteer
Do you want to develop your administrative skills or do you already have experience of working in a busy office environment? If so, then we have the role for you. We are looking for friendly and non – judgemental individuals, who are confident at using the telephone to support our team with general admin duties team in our offices.
Role Purpose:
To support the team by undertaking the administrative tasks of the office in an efficient and effective manner.
Main Duties and Responsibilities:
- To take initial enquiries directing to the appropriate person
- To be first point of contact via telephone and in person, taking queries as appropriate
- To help create a friendly and welcoming environment by meeting and greeting service users and making tea/coffee as required
- Update OASIS on information received
- Ensure office is tidy, keeping notice boards, information etc. up to date
- To be aware of child and adult protection issues and reports these to the Management Team, Volunteer Mentor Coordinator, or member of staff as appropriate
- Familiarise yourself with RCTDAS policies
General:
- Respect for the confidentiality and self-respect of service users
- To be friendly and approachable
- Knowledgeable and understanding of (or ability to learn) domestic abuse and the effects on women and children
- Have the ability to work well within a team but also to use your own initiative
- Good communication skills
- Organisational and admin skills
Professional:
- To attend regular supervision
- To operate within and observe RCTDAS policies and procedures
- To represent RCTDAS in a professional manner, to promote its ethos and work in a positive way
- To maintain anti-oppressive and anti-discriminatory work practices
Benefits:
- To participate in identified training
- Skills development in support work
- An opportunity to contribute to the services provided by RCTDAS
- Reimbursement of out-of-pocket expenses in line with the RCTDAS Volunteer Policy
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